AC Accountancy Group Limited – Privacy Policy
Welcome to the AC Accountancy Group Limited Privacy Policy
AC Accountancy Group Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website (regardless of where you visit it from), engage our services, or otherwise interact with us. It also sets out your privacy rights and how the law protects you.
This privacy policy is presented in a layered format so you can easily navigate to the sections most relevant to you.
1. Important Information and Who We Are
Purpose of this Privacy Policy
This policy explains how AC Accountancy Group Limited collects, uses, and protects your personal data when you visit our website, purchase services from us, or otherwise interact with us. It supplements other privacy notices we may provide and is not intended to override them.
Controller
This policy is issued on behalf of AC Accountancy Group Limited (Company No. 15973075), a CIMA Member in Practice firm operating in the UK.
When we refer to “AC Accountancy Group”, “we”, “us”, or “our”, we refer to the company responsible for processing your personal data.
Compliance Officer (Data Protection Contact)
We have appointed a Compliance Officer who oversees privacy matters:
Compliance Officer: Cheryl Boon
Email: [email protected]
Telephone: 07939 335255
Address: 518A Rayleigh Road, Leigh-On-Sea, Essex, SS9 5HX
If you have any questions about this policy or would like to exercise your legal rights, please contact us using the details above.
Third-party links
Our website may include links to third-party websites. We are not responsible for their privacy practices and recommend reading their privacy policies before providing personal data.
2. The Data We Collect About You
Personal data means any information that can identify a living individual. We may collect, use, store, and transfer the following:
Identity Data
Name, date of birth, gender, job title, business name, identification documents, photographs (for ID purposes).
Contact Data
Billing address, residential address, email addresses, telephone numbers.
Third Party Data
Next of kin, beneficiaries, dependants.
Financial and Tax Data
Salary, payroll information, tax records, national insurance number, bank details, financial statements, investment details, business performance information, UTR numbers.
Transaction Data
Payments made to or from you, services purchased, background checks, credit data.
Technical Data
IP address, browser information, device data, login information, time zone, operating system, platform, and website usage details.
Usage Data
Information about how you interact with our website, emails, and services.
Aggregated Data
Statistical or demographic data that does not identify you directly.
We do not intentionally collect special category data (e.g., health information, ethnicity, political opinions) unless legally required and with explicit consent.
3. How Is Your Personal Data Collected?
Direct Interactions
You may provide data when you:
- Apply for services
- Complete forms
- Contact us by phone, email or post
- Request information
- Provide feedback
- Subscribe to updates
Automated Technologies
When you use our website, we may automatically collect Technical and Usage Data via cookies and analytics tools such as Google Analytics.
Third Parties
We may receive your data from:
- HMRC (via agent authorisation)
- Software platforms such as Xero, QuickBooks, FreeAgent, and Sage
- Companies House
- Credit reference agencies
- Analytics providers
- IT, hosting and support providers
4. How We Use Your Personal Data
We will only use your personal data where the law permits, including:
- To provide accounting, tax, payroll, and advisory services
- To comply with legal obligations, including HMRC requirements
- To manage payments, fees, and charges
- To communicate with you
- To administer and protect the business and website
- To improve our services
- To send marketing communications (only where you have opted in)
You can withdraw consent to marketing at any time.
5. Disclosures of Your Personal Data
We may share your data with:
- HMRC and regulatory bodies
- Professional advisers (solicitors, bankers, insurers, auditors)
- Pension providers, banks, and financial institutions
- Software providers (e.g., NetSuite, Xero, QuickBooks)
- IT support and hosting providers
- Third parties involved in business transfers or restructuring
All third parties must respect your data and process it only in accordance with our instructions.
We do not outsource accounting work overseas.
6. International Transfers
Some software platforms may process or store data outside the UK. Where this occurs, we ensure appropriate safeguards such as:
- UK adequacy regulations
- Standard contractual clauses
7. Data Security
We have implemented robust security measures to prevent your personal data from being:
- Lost
- Used or accessed without permission
- Altered
- Disclosed unlawfully
Only authorised personnel have access to your personal data. We have processes in place to handle suspected data breaches and will notify you and the ICO where legally required.
8. Data Retention
We retain your personal data for seven years, in line with HMRC and regulatory requirements.
Data may be kept longer if required for legal, tax, or accounting purposes, or where relevant to a dispute or legal claim.
9. Your Legal Rights
Under UK data protection laws, you have the right to:
- Access – request a copy of your data
- Correct – update inaccurate or incomplete data
- Erase – request deletion where appropriate
- Object – e.g., to direct marketing
- Restrict processing
- Data portability – request data transfer
- Withdraw consent at any time
To exercise any of these rights, please contact: [email protected]
We aim to respond to requests within one month.
10. Glossary
Legitimate Interests – our interest in operating and improving our business while considering your rights.
Performance of Contract – processing necessary to deliver services to you.
Legal Obligation – processing required by law.